State Farm® Insurance Agent Kimberly Carroll
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alex Forever
September 8, 2026
5
out of
5
rating by Alex Forever
"I had such a great experience working with Bill Swain! He was really helpful, friendly, and made the whole process so easy. He took the time to answer all of my questions and made sure I understood everything. I really appreciated how personable and easy to work with he was. Definitely recommend Bill if you’re looking for a great State Farm agent!"
We responded:
"Thank you, Alex, for taking the time to share your experience! I'm happy to hear that Bill was able to make the process smooth and answer all your questions. We’re proud to have him on our team. Let us know if we can help with anything else!"
Mark Womack
September 6, 2026
5
out of
5
rating by Mark Womack
"I have dealt with Bill Swain for years and I have never been disappointed. When needed, he goes above a beyond to help me with whatever problem I'm having at that moment."
We responded:
"Thank you, Mark! I'm really happy to hear that Bill has consistently provided you with the support you need. It's great to know that he's been able to assist you whenever necessary. We're here for you, so feel free to reach out if you need anything else!"
amy boddicker
September 4, 2026
5
out of
5
rating by amy boddicker
"Bill had been our agent for years.. he always goes above and beyond"
We responded:
"Thank you, Amy! I'm glad to hear that Bill has been consistently going above and beyond for you over the years. We appreciate your trust in our office. Let us know if we can help with anything else!"
Troy Small
September 3, 2026
5
out of
5
rating by Troy Small
"Bill is always very helpful and provides a high level of service every time I need any information or have questions regarding any of my policies. He is extremely knowledgeable and very pleasant to talk too."
We responded:
"Thank you, Troy! I'm happy to hear that Bill consistently provides you with exceptional service and valuable information. His knowledge and friendly demeanor are truly appreciated by our team. If you have any more questions or need assistance, feel free to reach out anytime!"
M EUGENE SHOAP
September 1, 2026
5
out of
5
rating by M EUGENE SHOAP
"Jake from State Farm NOT NEEDED AT THIS AGENCY...They have Bill Swain. Been working with Bill for over 10 years and he never disappoints, always helpful and willing to offer help even on personal projects. Fast and accurate with answers, offering ways to save and fast with replies. Great person to put your trust and your insurance needs with. Hands down the best I've worked with over my 70 plus years of buying and selling homes.
Gene Shoap"
We responded:
"Gene,
Thank you for your wonderful review! We're glad to hear that Bill has been consistently helpful and reliable over the past decade. It's great to know that his fast and accurate responses, along with his dedication to finding savings, have made a positive impact on your insurance needs. We truly appreciate your trust and loyalty. If you ever need further assistance, our office is here for you.
- Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
Shelley Tarleton Griffin
August 25, 2026
5
out of
5
rating by Shelley Tarleton Griffin
"I always get thoughtful and concise replies to my questions!"
We responded:
"Shelley, thank you for taking the time to leave us a review! I'm happy to hear that you find our responses thoughtful and concise. We're here to make things as clear and straightforward as possible. Let us know if we can help with anything else!"
garth sanford
August 12, 2026
5
out of
5
rating by garth sanford
"Thanks to Bill and Kim always great help"
We responded:
"Garth, thank you for taking the time to leave us a review! I'm happy to hear that Bill and Kim have been able to provide you with great help. We appreciate your support!"
Brittany Smith
August 5, 2026
5
out of
5
rating by Brittany Smith
"Bill helped to answer all of my questions quickly, kindly and efficiently! I’d recommend their services to anyone solely based on the exceptional customer service!"
We responded:
"Brittany, thank you for taking the time to leave us a review! I'm happy to hear that Bill was able to assist you with your questions in such a helpful manner. We truly appreciate your recommendation and are glad to have you as part of our office family. Let us know if we can help with anything else!"
Loro Martinelli
July 21, 2026
5
out of
5
rating by Loro Martinelli
"I vw worked with Kimberly's office for 7 years. They are all kind, professional, and helpful.
The majority of my interactions were with Bill S., and he was AMAZING!
Always responded to my inquiries quickly, was always kind, and went above and beyond for me often.
I will miss being(and feeling as) your valued customer."
We responded:
"Hey, Loro! Having you with us over the last seven years has been an absolute honor. Bill is a truly wonderful member of my team, and I'm so proud to know how much his prompt, kind, and above-and-beyond care meant to you. We are certainly going to miss having you as a customer! Thank you so much for your long-standing support and kind words."
P Morris
July 16, 2026
5
out of
5
rating by P Morris
"Bill Swain is an excellent representative for State Farm. Bill is very knowledgeable and thorough when advising clients!"
We responded:
"Thank you, P Morris! I'm glad to hear that Bill provided you with knowledgeable and thorough advice. We strive to offer the best service possible, and it's great to know Bill is making a positive impact. We're always here if you need anything else!"
Amy Nordo
July 15, 2026
5
out of
5
rating by Amy Nordo
"Bill is fun to work with and super knowledgeable. He is patient in explaining options and helping me to make informed decisions. Thanks Bill!"
We responded:
"Thank you, Amy! I'm glad to hear that Bill made your experience enjoyable and informative. We appreciate your feedback and are here to help with any other questions you might have. Thanks for choosing us!"
Rob Ross
July 14, 2026
5
out of
5
rating by Rob Ross
"Bill Swain was extremely helpful and did so with warmth and a bit of humor. It was a pleasure dealing with Bill and the Carroll agency."
We responded:
"Rob, thank you for taking the time to leave us a review! I'm happy to hear that Bill was able to assist you with such warmth and humor. It's great to know you had a pleasant experience with our office. Feel free to reach out if you need anything else!"
Mark Willis
June 9, 2026
5
out of
5
rating by Mark Willis
"The Kim Carroll agency is the best insurance experience we have ever had. Bill Swain in particular is a wonderful agent. Very responsive, fair, and respectful. Highly recommend for all of your insurance needs."
We responded:
"Thank you, Mark! I'm really happy to hear that you had such a positive experience with our office. Bill is indeed a great asset to our team, and I'm glad he was able to assist you so well. We appreciate your recommendation and support. Feel free to reach out if you need anything else!"
Jay Hodes
June 1, 2026
5
out of
5
rating by Jay Hodes
"Kimberly Carroll has been our agent for over 20 years. Anytime there is a policy question, always get a quick response. Great team to work with!!"
We responded:
"Jay, thank you for taking the time to leave us a review! I'm so happy to hear that you've had such a positive experience with our office over the years. It's great to know that our team has been able to provide you with quick responses and support. We're always here if you need anything else!"
Wayne Earley
April 28, 2026
5
out of
5
rating by Wayne Earley
"Thank you Bill it was a pleasure talking with you. Your professional handling of my payment was appreciated."
We responded:
"Thank you, Wayne! I'm happy to hear that Bill provided you with such professional service. We appreciate your feedback and are here for any future needs you may have. Let us know if there's anything else we can assist you with!"
Collena Farmer
March 19, 2026
5
out of
5
rating by Collena Farmer
"The ladies here are very accommodating and helpful. I appreciate them and their professional support and help."
We responded:
"Thank you, Collena! I'm happy to hear that our team was accommodating and helpful. We truly value your appreciation and are committed to providing professional support. Let us know if there's anything else we can assist you with!"
Danny
February 13, 2026
5
out of
5
rating by Danny
"Bill Swain has been my State Farm agent for years and I consider him a good friend. He always gave me good rates and advice. Good people are hard to find."
We responded:
"Danny, thank you for sharing your thoughts! I'm delighted to hear about your positive experience with Bill. It's wonderful to know that his advice and rates have been valuable to you. If you ever need anything else, feel free to reach out!"
Barklie Zimmerman
February 6, 2026
5
out of
5
rating by Barklie Zimmerman
"We’ve been working with the Kim Carroll agency for years to cover our beach house about 4 hours from where we live. Despite being a long-distance arrangement, they’ve been very easy and reliable to work with."
We responded:
"Thank you, Barklie! I'm happy to hear that our team has been able to provide reliable service even from a distance. Your trust means a lot to us. If there's anything else we can assist you with, just let us know!"
Julia Groom
December 12, 2025
5
out of
5
rating by Julia Groom
"Bill Swain was absolutely wonderful helping me with a new homeowner's policy. He was thoughtful, knowledgeable, responsive, and very patient with my many questions."
We responded:
"Thank you, Julia! I'm so happy to hear about your positive experience with Bill. His dedication to providing thoughtful and knowledgeable service is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime!"
scott durum
December 4, 2025
5
out of
5
rating by scott durum
"Kim Hartman was extremely responsive to my request to change some documentation on our policy."
We responded:
"Hey, Scott! Thanks for sharing your experience. We’re glad Kim was able to respond quickly and assist with updating your policy documentation. Your feedback is appreciated and means a lot to our team."
Ross Anderson
December 3, 2025
5
out of
5
rating by Ross Anderson
"Kim's staff were prompt, professional, helpful and courteous. Glad to be doing business with them!"
We responded:
"Ross, thank you for your feedback! I'm happy to hear that you found our team prompt, professional, and courteous. We appreciate your business and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
Brian Ripa
December 1, 2025
5
out of
5
rating by Brian Ripa
"Bill Swain is always extremely helpful....Always there when I need him."
We responded:
"Brian, thank you for your kind words! I'm glad to know that you find our service professional and that we are looking out for you. Your satisfaction is our priority, and we appreciate your business.
"
Chris Downing
November 12, 2025
5
out of
5
rating by Chris Downing
"Great firm- been using them for years. Kimberly and Kim are great to work with- very professional and responsive to my requests."
We responded:
"Thank you, Chris! I'm happy to know you've had such a positive experience with us over the years. Your trust and satisfaction mean a lot to us. If you ever need anything, feel free to reach out!"
Danat Mayzanov
October 24, 2025
5
out of
5
rating by Danat Mayzanov
"The whole team at Kim Carrol's agency is an absolute pleasure to work with! Have been with them for almost a decade and every time I need help - someone is available with extensive information. Highly recommend!"
We responded:
"Thank you, Danat! I'm so happy to hear that you've had such a positive experience with our team over the years. It's wonderful to know that we've been able to assist you whenever needed. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Jane Nettles
October 21, 2025
5
out of
5
rating by Jane Nettles
"Bill Swain is warm, friendly, and professional.
He is prompt and efficient. He will go out of his way to help you. I have had a great experience dealing with him and have been a loyal State Farm customer for 28 years."
We responded:
"Thank you, Jane! I'm happy to hear about your positive experience with Bill. His dedication and professionalism are truly appreciated. We're grateful for your loyalty over the years. Let us know if there's anything else we can do for you!"